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Everyone is learning that success with AI isn’t quite automatic. A foundation of credible knowledge is critical for getting the most out of AI tools, and a recent experiment delving into millenia of written knowledge explains why.  It all started when Paul Gustafson, CEO of Expert Support, casually asked his smart speaker about the fate

Warm September weather is one of the many reasons to visit San Francisco this month, but for many visitors the draw is Dreamforce, the Salesforce flagship conference held this year from September 15 to 17.  That’s why I’m heading to the Moscone Center where I’m looking forward to three sessions and related presentations that tackle

At Expert Support, we spend our days helping technology organizations organize, structure, and explain complex information. Whether we’re designing developer documentation suites, structuring API references, or helping engineering teams bridge the context gap, our focus is always on clarity, retrieveability, and scalability. It’s tempting to view information architecture and technical communication as modern disciplines born

Expert Support is delighted to announce that high-tech marketing veteran Paul Carlstrom has joined the company as Director, Technical Marketing. In this role, Carlstrom will oversee the company’s technical marketing practice. This area of expertise is designed to help clients accelerate revenue growth with effective technology marketing content and messaging built upon Expert Support’s deep knowledge

May/June is a busy time for technical communicators, and this year was particularly so for me. Over a six-week period, I represented Expert Support at four events: Write the Docs Portland; the Write the Docs Local Meeting in San Francisco; the Open Source Summit in Minneapolis; and the AWS Summit in Los Angeles.  Here’s a mini-travelog

Your resume isn’t just a list of jobs, it’s quick, scannable proof that you can explain complex things clearly, work well with subject-matter experts, and ship documentation that helps real users. This article will help you create a compelling, effective technical writer resume. Companies increasingly rely on technical writers to support software products, internal systems, and

One of Expert Support’s most productive and satisfying engagements in recent memory has been our three-year collaboration with the Cloud Native Computing Foundation (CNCF), a subsidiary of the Linux Foundation. Through the CNCF’s Documentation Assistance Program, the two organizations are working to strengthen open-source documentation as a scalable community capability across the cloud-native ecosystem. As a

To borrow a phrase from Willie Nelson, “I’m on the road again!” The reasons are two-fold: the upcoming Write the Docs 2026 conference in Portland, Oregon, on May 3-5 and the subsequent Write the Docs meetup in San Francisco on May 7. For those who don’t know, Write the Docs is a large global community

Many leaders think of technical documentation as a cost center or a support function – in other words, a necessary checkbox. At best, they see it as a necessary component of product delivery. But organizations that treat documentation as a strategic capability can unlock a benefit far more powerful than reduced support tickets, better customer

This post describes how developer documentation needs to cater to developers using AI tools to generate code.

Recently, a Content Wrangler newsletter arrived from Scott Abel that many of us here at Expert Support found to be inspiring and validating. Scott’s article is very much worth a read. He describes some easy steps you can take right now to heighten the credibility, trustworthiness, and effectiveness of the documentation you’re writing. While Scott