Paul Gustafson

One of Expert Support’s most productive and satisfying engagements in recent memory has been our three-year collaboration with the Cloud Native Computing Foundation (CNCF), a subsidiary of the Linux Foundation. Through the CNCF’s Documentation Assistance Program, the two organizations are working to strengthen open-source documentation as a scalable community capability across the cloud-native ecosystem. As a […]

To borrow a phrase from Willie Nelson, “I’m on the road again!” The reasons are two-fold: the upcoming Write the Docs 2026 conference in Portland, Oregon, on May 3-5 and the subsequent Write the Docs meetup in San Francisco on May 7. For those who don’t know, Write the Docs is a large global community

Many leaders think of technical documentation as a cost center or a support function – in other words, a necessary checkbox. At best, they see it as a necessary component of product delivery. But organizations that treat documentation as a strategic capability can unlock a benefit far more powerful than reduced support tickets, better customer

This post describes how developer documentation needs to cater to developers using AI tools to generate code.

Recently, a Content Wrangler newsletter arrived from Scott Abel that many of us here at Expert Support found to be inspiring and validating. Scott’s article is very much worth a read. He describes some easy steps you can take right now to heighten the credibility, trustworthiness, and effectiveness of the documentation you’re writing. While Scott

The data is in: High-quality documentation matters. When I recently attended the Write the Docs conference in Portland, and TechDocsCon at the Open Source Summit in Seattle, two presentations made this point abundantly clear.  At both conferences, I saw a fantastic presentation by Michelle Irvine, a technical writer with Google Cloud. Michelle has been working

[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, you undoubtedly encounter people who don’t understand or appreciate the business value of technical writing.  Sometimes, these people are in roles where such understanding is crucial. To be successful, you

Technical editing is much like the code testing process. Developers depend on their test team to identify errors, missed requirements, and poor user experiences. Similarly, writers rely on editors to catch much more than misspellings and misplaced commas. A technical editor provides expert-level reviews of content for structural issues, missing (or misleading) ideas, inconsistencies, technical

Beyond documentation, the skills and expertise of technical writers can help engineering work better, grow faster, become more efficient, and eliminate unnecessary drama stemming from poor communication. Read on for key insights from one of software’s brightest, Ron Lichty, co-author of Managing the Unmanageable.

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!

Tune in to hear the 50th episode of Writers Drinking Coffee, where Expert Support CEO Paul Gustafson is the special guest, and learn how empathy enhances all forms of writing.