Paul Gustafson

Tune in to hear the 50th episode of Writers Drinking Coffee, where Expert Support CEO Paul Gustafson is the special guest, and learn how empathy enhances all forms of writing.

The quality of API documentation is a key differentiator for API providers, and directly impacts both API adoption and satisfaction. To be competitive, your API documentation has to be really good. But what does that really mean? This post explains.

In times of change and uncertainty, unpredictable software projects can be even harder to manage. In such stressful times, documentation teams can be asked to do the impossible. Read this to learn how “schedule chicken” is played, and how it can help you navigate through turbulent times.

Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.

Many people dream of working remotely from an island paradise. One of our star tech writers, Tony Bove, has been living this dream for years. This article shares his insights and thoughts about the WFH experience to help those who may be experiencing this way of working for the first time.

Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.

Software teams strive to deliver more power to more users, but increased complexity can impede adoption. This post explains how to optimize for the best results.

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!

Excessive typing can cause hand pain and/or numbness. Our team found a simple, inexpensive solution that’s worked for several of our writers and editors.

When interviewing technical writers, make sure you’re evaluating how well they’ll write at least as much, if not more, than the tool you want them to use.

One of our star writers, Aaron Redshaw, will be presenting this Monday, October 21st, at the Silicon Valley chapter of the Society for Technical Communications. Aaron’s going to be sharing his ideas for how writers should assemble and present professional portfolios. You can get additional details at the link below. Hope to see you there!

Professions requiring long hours of solitude can cause problems when workers are unaware of the emotional impact of such work.