Training Services and Professional Development
Our training services provide customizable, self-paced and guided learning experiences that help your organization improve technical documentation quality and boost productivity.
Establish Technical Communication Excellence in Your Organization
Technical Communication Training Services & Programs
With this approach, we can improve the performance of your teams and jumpstart your efforts to establish technical communication excellence.
Technical Communication Excellence Academy
The world is becoming increasingly complex—especially technologically—and personnel who can effectively explain technical complexity to those who need to understand it have become essential. But finding available technical communicators with the appropriate skills can be a long and frustrating process. Technical writing training services from Expert Support are the answer.
Through this unique program, we help you turn your technology experts and in-house writers into senior tech writers through a comprehensive, high-intensity, multimedia training program.
The world-class writing instructors at Expert Support Technical Communications Excellence Academy (TCE Academy) combine lectures, assignments, and apprenticeships to elevate proficiencies, producing highly effective technical communicators.
What to Expect from the TCE Academy
TCE Academy students progress from general topics to more advanced and specialized information. We start with technical communication basics and end up with modules designed for senior writers and technical communication managers. Our complete course catalog is on par with a graduate-level program or an in-depth industry certification track. However, you won’t find these types of training services anywhere else. Our unique program is:
- Self-paced and designed for working professionals
- Conducted through a combination of online and in-person course modules
- Written, updated, and taught by a world-class team of established, technical writing industry experts
- Comprehensive and in-depth, with training in every aspect of the job
- Practical, with exercises to solidify real-world skills and immediate applicability to current job assignments
- Personalized, with individual mentors who enrich each student’s experience by sharing real-world perspective and expert guidance
- Based on best practices, with templates, checklists, and other tools that help writers do their jobs
Further, our custom Quick Start programs combine key topics from our broader course catalog to help our corporate clients address specific issues. Using the best practices taught in these custom programs, technical writing teams increase productivity, improve documentation coverage, elevate communication quality, reduce delays, and more.
Training Services: Example Quick Start Program
We designed one Quick Start program for software technology companies creating developer documentation. This program includes focused modules that accelerate delivery, improve productivity, and boost documentation quality, including these courses:
- Solidifying Basics: Elements of Exceptional Writing
- Survival Skills: The Technical Communication Lifecycle
- Survival Skills: Collecting and Analyzing Complex Information
- Let’s Write: Selecting the Right Deliverables
- Let’s Write: The Ideal API Reference
While each of the above courses has a defined curriculum and exercises, we can customize any of our courses to fit the needs of your organization, team, and goals.