Technical Communication Consulting Services
Expert Support has provided technical communication consulting services since 1990. Our network of communications experts has deep expertise that has helped our clients overcome a wide variety of daunting technical communication challenges.
Communication Consulting Services
- Identify and eliminate miscommunication.
- Clarify internal and external communication.
- Establish efficient communication processes based on proven best practices.
- Create consistency in your technical communication, including software documentation, internal and external communication, user documentation, web content, marketing materials, and sales tools.
- Solve documentation challenges and resolve documentation inconsistencies after a merger or acquisition.
- Make sense of disparate and incomplete messaging and documentation, particularly after an employee leaves the company.
- Accelerate your recruitment of an effective internal or contract technical writing team.
- Establish your C-suite, executive team, and subject matter experts as thought leaders in your industry.
Need help with your documentation, communication strategy, or technical writing staffing?
Content Strategy and Information Architecture
Technical communication is most effective when your product teams, developers, support, marketing team, PR, and sales representatives deliver consistent messages. With content strategy and information architecture consulting, an Expert Support consultant can help your teams create and execute an effective content strategy, establish a regular cadence for updates, and clarify the technical accuracy, and improve the sales effectiveness of your communication across all channels. When everything (from your internal software development plans to your user-facing publications to your marketing campaigns and sales enablement tools) is consistent, it becomes more effective.
Documentation Systems Engineering Consulting Services
As your products and services evolve, your documentation needs to keep up. An Expert Support document systems engineering consultant helps you establish the technical underpinnings for your documentation suite. Documentation systems need to be effective on day one and support your product through the end of its lifecycle. Expert Support’s “doc ops” experts can help you create the right system to power the creation and delivery of your technical communication, and can even help migrate your content from wherever it is to the new system. When it’s seamlessly connected to your engineering systems and workflows, the documentation of your code and APIs, internal and external product documents, user guides, and more keeps pace with your product development process, and supports your engineering effort, instead of bogging it down.
Software Archaeology
Software documentation sometimes takes a back seat to shipping deadlines and winds up being inadequate for the next developer who has to enhance or maintain the code. This problem compounds when key developers leave the project or company. Without adequate internal documentation, developers can spend days, weeks, or even months trying to understand how and why the code works the way it was written. Many of Expert Support’s technical writers are former software engineers and architects. They can dive into the code, figure out how it works, and write internal documentation for the code, the technical overview for outsiders, and even API documentation for developers looking to leverage that code without learning the details of the underlying implementation.
Assessments and Audits
Has your documentation (or lack thereof) gotten out of hand? Are you unsure what has been documented, where documents might live, or how much information is still buried in the minds of your developers, without ever making it into any document? Expert Support can help. Your consultant works with your development, product, and management teams to conduct a full documentation review, assessment, and audit. You’ll gain a clear understanding of the documentation you have, its overall effectiveness as compared to your competitors, and guidance on next steps so that you can organize and clarify the communication you use to educate your internal teams, prospects, and customers.
Organizational Planning, Talent Staffing, and Recruiting
Finding technical writers who understand both technology and effective communication strategies requires a specialized recruiting method. Expert Support has successfully recruited highly qualified and skilled technical writers for over 30 years. We stay ahead of the technology curve while maintaining a commitment to tangible benefits. We can help you plan for capacity, both now and in the future, and you can rely on Expert Support to help you staff your team in the best way possible for your needs and budget, including full-time or part-time technical writers on a temporary, temp-to-permanent, or permanent placement basis. We can also help you fill immediate gaps from our ranks of technical writers who can start your project in as little as a few days.
Executive Coaching and Consulting Services
Today’s technology leaders are expected to lead dynamic teams with maximum efficiency and effectiveness, and they’re also challenged to become thought leaders in their industries. Communication is at the core of both of those goals. Expert Support’s executive coaching consultants have widespread experience across various technology sectors, helping executive teams lead with tangible benefits. Level up your communication strategy before your next town hall, board meeting, or technical conference speaking engagement, and gain credibility as a thought leader both within your company and in the industry.
Software Architecture Amplification Consulting Services
Software architects go by a variety of titles: CEO, CTO, Senior Architect, VP Engineering, Lead Developer, and more. Regardless of their title, software architects define the technology stack, development environment, development methodology and workflow, DevOps responsibilities, engineering management protocols, and more. They think through the system as a whole, help everyone else understand, and often, jump in and write code for parts of the system.