We explain complex technical knowledge for the people and AI systems that depend on it.

At Expert Support, we spend our days helping technology organizations organize, structure, and explain complex information. Whether we’re designing developer documentation suites, structuring API references, or helping engineering teams bridge the context gap, our focus is always on clarity, retrieveability, and scalability. It’s tempting to view information architecture and technical communication as modern disciplines born

Expert Support is delighted to announce that high-tech marketing veteran Paul Carlstrom has joined the company as Director, Technical Marketing. In this role, Carlstrom will oversee the company’s technical marketing practice. This area of expertise is designed to help clients accelerate revenue growth with effective technology marketing content and messaging built upon Expert Support’s deep knowledge

May/June is a busy time for technical communicators, and this year was particularly so for me. Over a six-week period, I represented Expert Support at four events: Write the Docs Portland; the Write the Docs Local Meeting in San Francisco; the Open Source Summit in Minneapolis; and the AWS Summit in Los Angeles.  Here’s a mini-travelog