We explain complex technical knowledge for the people and AI systems that depend on it.

Warm September weather is one of the many reasons to visit San Francisco this month, but for many visitors the draw is Dreamforce, the Salesforce flagship conference held this year from September 15 to 17.  That’s why I’m heading to the Moscone Center where I’m looking forward to three sessions and related presentations that tackle

At Expert Support, we spend our days helping technology organizations organize, structure, and explain complex information. Whether we’re designing developer documentation suites, structuring API references, or helping engineering teams bridge the context gap, our focus is always on clarity, retrieveability, and scalability. It’s tempting to view information architecture and technical communication as modern disciplines born

Expert Support is delighted to announce that high-tech marketing veteran Paul Carlstrom has joined the company as Director, Technical Marketing. In this role, Carlstrom will oversee the company’s technical marketing practice. This area of expertise is designed to help clients accelerate revenue growth with effective technology marketing content and messaging built upon Expert Support’s deep knowledge