Technical communication excellence
requires great technical writing.
Great technical writing starts with Expert Support.
Latest News from the Expert Support Blog
See what’s new at Expert Support, and get insight and tips to improve your technical writing and communication skills.
Improving Documentation at Scale
On December 7, 2023, Expert Support’s CEO, Paul Gustafson, will be presenting at Write The Docs Australia 2023 in Melbourne. Paul’s presentation, Improving Documentation at Scale, describes a recent initiative started to improve the effectiveness of open source software, the scalable approach, and lessons learned so far. You can learn more about the conference here, and
Unpacking the Business Value of Technical Writing
[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, you undoubtedly encounter people who don’t understand or appreciate the business value of technical writing. Sometimes, these people are in roles where such understanding is crucial. To be successful, you
Effective Technical Overviews Turn Skeptics into Customers
Effective technical overviews turn skeptics into customers The technical overview is a critical component of any developer-to-developer documentation suite. Regardless of whether the technology is a fundamental platform technology (such as a programming language) or a simple, incremental product (such as a plugin), the technical overview orients new developers who are just getting started with