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The Short Blog Post That Took Over 2,000 Years to Write
Everyone is learning that success with AI isn’t quite automatic. A foundation of credible knowledge is critical for getting the most out of AI tools, and a recent experiment delving into millenia of written knowledge explains why. It all started when Paul Gustafson, president of Expert Support, casually asked his smart speaker about the fate
Here Are the Dreamforce Sessions I’m Attending and Why They Matter
Warm September weather is one of the many reasons to visit San Francisco this month, but for many visitors the draw is Dreamforce, the Salesforce flagship conference held this year from September 15 to 17. That’s why I’m heading to the Moscone Center where I’m looking forward to three sessions and related presentations that tackle
From Cuneiform to Movable Type: 10 Pioneers Who Built the Architecture of Human Knowledge
At Expert Support, we spend our days helping technology organizations organize, structure, and explain complex information. Whether we’re designing developer documentation suites, structuring API references, or helping engineering teams bridge the context gap, our focus is always on clarity, retrieveability, and scalability. It’s tempting to view information architecture and technical communication as modern disciplines born
We're on a Mission to Explain Complexity
Businesses face more complexity than ever before and struggle to explain their offerings and the value they deliver.
Our clients trust our technical writers to understand their technology and confidently explain it to their audiences. Whether you need an API reference, UX text, a software design guide, tutorials, help files, configuration guides, marketing copy, or course materials, we make sure our work delivers technical communication excellence every time.
