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News and Views from Expert Support
Improving Documentation at Scale
On December 7, 2023, Expert Support’s CEO, Paul Gustafson, will be presenting at Write The Docs Australia 2023 in Melbourne. Paul’s presentation, Improving Documentation at ...
Expert Support Staff
December 5, 2023
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Unpacking the Business Value of Technical Writing
[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, ...
Paul Gustafson
October 18, 2023
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Effective Technical Overviews Turn Skeptics into Customers
Effective technical overviews turn skeptics into customers The technical overview is a critical component of any developer-to-developer documentation suite. Regardless of whether the technology is ...
Expert Support Staff
September 5, 2023
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New course: Let’s Write an API Reference
Expert Support (https://expertsupport.com) is creating a training program for the next generation of technical writers. As part of that effort, we’re inviting members of our ...
Expert Support Staff
August 29, 2023
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Handling Information Overload
In a previous post, we discussed the context gap—the difference in understanding between technology experts and technology users—created by innovation. One challenge in bridging this ...
Expert Support Staff
March 6, 2023
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How To Defend Your Budget for Technical Writers
Discover ways you can defend your budget for technical writers, and see how technical communication excellence improves your business.
Expert Support Staff
December 5, 2022
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How Technical Writing Solves the Context Gap
Technical writers, documentation managers and product managers often reach out to us when trying to gain the support they need from their engineering colleagues, managers ...
Expert Support Staff
September 1, 2022
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Your Tech Writer is the Secret to Better Engineering
Expert technical writing leads to better engineering. See how improving your internal documentation leads to enriched technology, greater employee engagement, and increased customer satisfaction.
Expert Support Staff
January 7, 2022
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Want to Accelerate Revenue? Focus on Technical Writing.
What improvements could accelerate revenue from your hardware or software products and services? Typical ideas include new features, improved server response times, and better user ...
Expert Support Staff
August 11, 2021
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Your Tech Writer is the Key to Better Customer Relationships
When you ask someone why they love a software product or technology service, you probably won’t hear them say, “It’s that awesome documentation.” Instead, they’ll ...
Expert Support Staff
June 24, 2021
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On-Demand Replay: Technical Communication Excellence – Crucial New Skills for the Coming Boom
Thank you to all who joined the Society for Technical Communication (STC) and Paul Gustafson, CEO of Expert Support, for the virtual event discussing the ...
Expert Support Staff
June 3, 2021
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Reduce Support Costs with Technical Writing and Editing
When it comes to creating reliable, easy-to-use software, development managers and architects place much of their emphasis on design, coding practices, and comprehensive testing. Those ...
Expert Support Staff
May 27, 2021
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