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News and Views from Expert Support

Improving Documentation at Scale

On December 7, 2023, Expert Support’s CEO, Paul Gustafson, will be presenting at Write The Docs Australia 2023 in Melbourne. Paul’s presentation, Improving Documentation at ...
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Unpacking the Business Value of Technical Writing

[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, ...
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Effective technical overviews turn skeptics into customers.

Effective Technical Overviews Turn Skeptics into Customers

Effective technical overviews turn skeptics into customers The technical overview is a critical component of any developer-to-developer documentation suite. Regardless of whether the technology is ...
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New course: Let’s Write an API Reference

Expert Support (https://expertsupport.com) is creating a training program for the next generation of technical writers. As part of that effort, we’re inviting members of our ...
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Handling Information Overload

In a previous post, we discussed the context gap—the difference in understanding between technology experts and technology users—created by innovation. One challenge in bridging this ...
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How To Defend Your Budget for Technical Writers

Discover ways you can defend your budget for technical writers, and see how technical communication excellence improves your business.
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Infographic of the Context Gap

How Technical Writing Solves the Context Gap

Technical writers, documentation managers and product managers often reach out to us when trying to gain the support they need from their engineering colleagues, managers ...
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Your Tech Writer is the Secret to Better Engineering

Expert technical writing leads to better engineering. See how improving your internal documentation leads to enriched technology, greater employee engagement, and increased customer satisfaction.
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Want to Accelerate Revenue? Focus on Technical Writing.

What improvements could accelerate revenue from your hardware or software products and services? Typical ideas include new features, improved server response times, and better user ...
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Your Tech Writer is the Key to Better Customer Relationships

When you ask someone why they love a software product or technology service, you probably won’t hear them say, “It’s that awesome documentation.” Instead, they’ll ...
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On-Demand Replay: Technical Communication Excellence – Crucial New Skills for the Coming Boom

Thank you to all who joined the Society for Technical Communication (STC) and Paul Gustafson, CEO of Expert Support, for the virtual event discussing the ...
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Reduce Support Costs with Technical Writing and Editing

When it comes to creating reliable, easy-to-use software, development managers and architects place much of their emphasis on design, coding practices, and comprehensive testing. Those ...
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