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Technical writers, documentation managers and product managers often reach out to us when trying to gain the support they need from their engineering colleagues, managers and executives. They often find that gaining such support isn’t always easy or, in extreme circumstances, even possible. They discover that some of the smartest people on the planet have

Expert technical writing leads to better engineering. See how improving your internal documentation leads to enriched technology, greater employee engagement, and increased customer satisfaction.

What improvements could accelerate revenue from your hardware or software products and services? Typical ideas include new features, improved server response times, and better user experience design. But what about better technical writing? Far too often, the tangible benefits of technical communication are overlooked, especially as a catalyst for revenue acceleration. Technical documentation and the

When you ask someone why they love a software product or technology service, you probably won’t hear them say, “It’s that awesome documentation.” Instead, they’ll talk about how easy it is to use the software, or how intuitive the user experience is, or how product support can always answer their questions quickly. The funny thing

Thank you to all who joined the Society for Technical Communication (STC) and Paul Gustafson, CEO of Expert Support, for the virtual event discussing the crucial skills that technical writers and editors will need to capitalize on the coming boom in demand for expert technical communicators. You can now watch and share the on-demand replay!

When it comes to creating reliable, easy-to-use software, development managers and architects place much of their emphasis on design, coding practices, and comprehensive testing. Those efforts are essential, or even required, to produce a valuable product and reduce the overall support costs to your company. However, even the best-designed software can suffer from poor technical

If you are an aspiring technical writer, you won’t want to miss the upcoming presentation, Getting a Job in Technical Writing with Aaron Redshaw. Watch the On-demand Replay What You’ll Learn Getting a Job in Technical Writing, written and presented by Aaron Redshaw, you’ll hear practical steps you can take to become a technical writer.

Technical editing is much like the code testing process. Developers depend on their test team to identify errors, missed requirements, and poor user experiences. Similarly, writers rely on editors to catch much more than misspellings and misplaced commas. A technical editor provides expert-level reviews of content for structural issues, missing (or misleading) ideas, inconsistencies, technical

Beyond documentation, the skills and expertise of technical writers can help engineering work better, grow faster, become more efficient, and eliminate unnecessary drama stemming from poor communication. Read on for key insights from one of software’s brightest, Ron Lichty, co-author of Managing the Unmanageable.

We provide technical writing services on a project, contingent staffing, or temp-to-perm basis to help you beat the curse of knowledge.

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!

Producing content in large organizations can be tricky. Good product teams can take ownership but fracture the customer experience across products. This webinar discussion offers solutions, advice for considering trade-offs, and best practices. Check it out, and let us know what you think.