About Expert Support

Expert Support is a technical writing company that recruits, hires, and trains technical writers who know software. We produce documentation that helps you market and sell your products, improves customer satisfaction, and reduces your support costs.

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Expert Support

At Expert Support, we recruit, hire, train, and place technical writers to help you explain your technology products and services, inform and educate your audiences, and market and sell your solutions.

Expert Support’s staff of technical communicators has helped customers in various technology industries improve customer satisfaction and reduce support costs for over 30 years. We have become a career destination for the best technical writers. They love this work and they form an elite and unique community that understands and supports the craft. While we are based out of California, we work with customers nationwide.

Our clients range from small startups to multinational, Fortune 500 companies, and everything in between. Depending on your situation, we can work on a contract, temp-to-hire, or placement fee basis, and you can count on us to be transparent about the work, and mindful of the costs. We’re here to offer our expertise when you need us, how you need us.
30+ years
of technical communication excellence
3,300+ successful projects

Expert Technical Writers are Our Business

Many technology experts have a hard time writing. Many writers struggle to understand technology. Our staff of writers represents the best of both worlds, with the background to understand your technology and the skills to clearly explain it to your audiences. With Expert Support, you get a writer who has:
Experience
Your writer will have the depth and breadth of experience required to handle your technical writing assignments. Consult with us about your assignment, and we’ll assign a writer, or team of writers, to get the job done.
Technical Ability
Our writers specialize in taking on technically challenging jobs – and succeeding. Many of our writers were engineers or software developers before embarking on their writing careers.
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Versatility
We work with your requirements and can create documents across multiple formats and media, from online help systems to documentation portals, from print manuals to PDFs, web pages, wikis, video scripts, social media, blogs, and more. We can also deliver world-class instructor-led training to help your documentation team improve their skills and efficiencies.
Availability
With dozens of writers on staff and hundreds more in our professional network, we can accommodate nearly any project. We can often start on short notice to help you accelerate your project’s success.
Depth
Our skills go beyond technical writing to encompass the entirety of communication excellence. Let us help you deliver stunning assets through our editing services, document conversion, technical illustration, indexing, graphic design, web design, and user experience development.

Have a Project in Mind?

Let’s discuss your needs and see how Expert Support might be able to help you reach your goals faster.

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Meet the Leadership Team

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Paul Gustafson

CEO

My destiny is to surf leading edge waves of technological innovation, work closely with the best and brightest engineers on the planet, and help them explain their ideas to others.

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Denny Brown

Founder, Chairman, CFO, and CTO

My entire professional career has focused on understanding cutting-edge software technologies and explaining them to others.

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Our Clients

Our clients include large software and system companies such as Adobe, Apple, and Google. We also work with start-ups that you haven’t heard of… yet!

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