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Software teams strive to deliver more power to more users, but increased complexity can impede adoption. This post explains how to optimize for the best ...

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you'd like one!

Excessive typing can cause hand pain and/or numbness. Our team found a simple, inexpensive solution that's worked for several of our writers and editors.

When interviewing technical writers, make sure you're evaluating how well they'll write at least as much, if not more, than the tool you want them ...

One of our star writers, Aaron Redshaw, will be presenting this Monday, October 21st, at the Silicon Valley chapter of the Society for Technical Communications. ...

Professions requiring long hours of solitude can cause problems when workers are unaware of the emotional impact of such work.

Effective technical writers interact with experts enough to gain the knowledge required to explain the technology, but they never overdo it.

Expert Support has been a part of the SVELC for many years. This group regularly convenes dozens of local innovation leaders who understand that engineering ...

Do you want to land a job writing API documentation? Here's how to get started.

When I mentioned I was reading this book at Expert Support the other day, it led to a discussion about what cephalopods can teach us ...

Efforts to restore trust with credible news organizations by focusing on the truth can also teach lessons for how technical communications can elevate culture.

Last week, Denny and I attended the Acrolinx Content Connections conference in Los Gatos. It was a great conference. While Google I/O and Microsoft Build ...