Technical Writing and Communication Services
Get accurate, focused technical writing and communications
Top five reasons to hire Expert Support to help with your technical documentation
1. We're experienced.
We are an experienced professional technical writing firm. We have dozens of senior technical writers on our staff, and we’ve built a network with hundreds more. Most of these folks have worked as professional software developers, enjoy talking with engineers about their work, and love explaining how it works to customers, partners, and other developers. We know the right way to approach this work, lead the project, and navigate around inevitable challenges. Tell us about the realities of your situation, the outcomes you’re hoping to achieve, and challenges you face. We can help.
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2. We're proven and trusted.
No other company has written more effective documentation about more complex systems for more demanding clients than Expert Support. Since 1990, our team of writers has helped the biggest tech companies document their most complex technologies. We’ve helped dozens of start-ups explain their most innovative technologies. Because of our track record, most of our new clients find us via referral. We can help you with your project too. Even without a referral.
See why so many companies depend on us!
3. We're flexible and creative.
Expert Support can design a custom engagement to succeed within the constraints imposed by your unique situation. For example, if you need to get a lot of work done quickly, we can assemble a whole team of technical writers and coordinate their work efficiently. In other situations, a part-time writer can make progress on your documentation at a pace that fits with a small development team. In other situations, we may work on temp-to-hire basis, or deliver custom training to uplevel the skill set of your existing technical writing team. If you need a technical writing team, we can jumpstart one with our team, and then recruit, hire, and train our replacements. We’re happy to discuss the best approach for your situation.
Overcome limitations and produce professional, high-quality documentation.
4. We're efficient.
Because of our experience and approach, we’ll get more work done for less than other options you may be considering. We’ll require less time with your experts, make fewer errors, explain things well the first time, and conduct fewer rounds of review and approvals. As such, the overall cost of Expert Support will be less than alternatives who may promise to do more for less, but can’t.
Find out how we can reduce the costs for your documentation needs.
5. We work with state of the art systems, workflows, and best practices.
While we are agnostic about the tools used to produce documentation, we are constantly working with a variety of tools ranging from “docs as code” systems to AI. We can recommend workflows and processes to help you get the most out of the tools you have, and recommend the tools you need. This landscape is changing quickly. Recent advances in artificial intelligence are changing the game, and accelerating schedules. Let’s talk about the right approach for your situation.
Don’t miss out on the latest tools and techniques!