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Latest News from the Expert Support Blog

See what’s new at Expert Support, and get insight and tips to improve your technical writing and communication skills.

Improving Documentation at Scale

On December 7, 2023, Expert Support’s CEO, Paul Gustafson, will be presenting at Write The Docs Australia 2023 in Melbourne. Paul’s presentation, Improving Documentation at Scale, describes a recent initiative started to improve the effectiveness of open source software, the scalable approach, and lessons learned so far. You can learn more about the conference here, and

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Unpacking the Business Value of Technical Writing

[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, you undoubtedly encounter people who don’t understand or appreciate the business value of technical writing.  Sometimes, these people are in roles where such understanding is crucial. To be successful, you

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Effective technical overviews turn skeptics into customers.

Effective Technical Overviews Turn Skeptics into Customers

Effective technical overviews turn skeptics into customers The technical overview is a critical component of any developer-to-developer documentation suite. Regardless of whether the technology is a fundamental platform technology (such as a programming language) or a simple, incremental product (such as a plugin), the technical overview orients new developers who are just getting started with

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We're on a Mission to Explain Complexity​

Businesses face more complexity than ever before and struggle to explain their offerings and the value they deliver.

Our clients trust our technical writers to understand their technology and confidently explain it to their audiences. Whether you need an API reference, UX text, a software design guide, tutorials, help files, configuration guides, marketing copy, or course materials, we make sure our work delivers technical communication excellence every time.

Grow Your Technical Communication Career Here

Expert Support is a desirable career destination for many of the industry’s best technical writers and editors.

Send us your resume and writing samples to take the next best step towards advancing your professional technical communication career.



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