Great technical documentation is a competitive advantage.
If you are managing a technical product—software or hardware—you know that you need documentation to bring that product to market. But have you thought about the role documentation plays in making your product succeed?
Documentation makes complex products understandable and usable. Documentation reduces support costs and can radically reduce the need for installation support. Good docs can be the difference between the customer being successful and happy with a product and the opposite. We all know that customer success is the easiest and most effective way of driving product sales. Excellent documentation can be the competitive advantage that helps your customers—and your product—succeed.