Technical Communication with a Purpose

We Serve

Focused on Our Customers

We try to produce the best technical communication—documentation, web content, and instructional material—possible. We want to supply you with the best technical writers on the planet, no exceptions. And when we say “technical” we mean technical; many of our writers used to be engineers. We understand that no one (well, hardly anyone) reads technical documentation for fun. Documentation has a purpose.

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Our work must serve your business purpose:

  • Make the sale
  • Educate the customer
  • Reduce support costs
  • Get the software installed
  • Fulfill regulatory requirements
  • Increase chances of customer success
  • Entice someone into using your technology

Paul Gustafson is Expert Support's new president. Learn more