ESI Icon Services Tech Writer

Technical Writing and Communication Services

Accurate, focused technical writing and communications

Fast and Accurate Technical Writing & Communication Services with a Business Purpose

Expert Support has dozens of experienced, talented, and practical technical communication professionals on our staff, and many more throughout our extended network. We’ve been in the technical writing business since 1990 and really understand computer technology.

We know how to explain technology so readers understand.

Business managers appreciate us because we provide business value. Engineers enjoy working with us because we understand what they’ve built, we like talking with them about their work, and we write about it without wasting their time.

We have a cost-aware, pragmatic, do-the-job-right approach. We work to make every customer engagement successful, to make you, the customer, pleased with the result and the process.

We’ve created and maintained all kinds of documentation and other technical communications, but we’re particularly good at the more technical kinds of technical writing.

ESI Icon Services Technical Writing

Software Documentation for Developers

We produce all kinds of documentation for software developers, and can help you decide what your developer audience needs most. API reference materials, programming design guides, installation and configuration guides, requirement specifications, tutorials, training materials, technical recipes and cookbooks, and more.
 

We specialize in the technical part of technical documentation. Many of our writers are former programmers. We understand software concepts quickly. We know how to write documents that programmers actually use.

Because many of our writers are programmers, it’s easy for engineers to talk to us. If we don’t know something, we try to look it up before asking the engineer to explain it to us. We know they’re busy with little time to spare. In short, we get it. If your engineers are sick of talking to writers who don’t understand their work, you should try working with an Expert Support technical writer.

We produce documentation and training for developer-to-developer communications. Developer audiences include front-end, back-end, and full-stack developers, enterprise software developers, and embedded device programmers. We document APIs, SDKs, frameworks, libraries, and the software architectures that knit it all together.

If you’re interested in understanding our approach, check out The Ideal Documentation Suite for Software Developers, and The Ideal API Reference articles in our library. These articles give you a sense for our experience, expertise, and passion for the developer audience.

ESI Icon Services Technical Writing

Technical Writing for User Documentation

We create documentation for users, the people who actually use the technology. Clear, concise, accurate user manuals and help content empower users to realize more of the value tech-based products deliver. Good documentation helps users accomplish their own goals faster, with less effort, and without assistance from tech support professionals. When users have more success with a product more easily, their satisfaction with the product increases. They perceive more value from the product and its provider. When users have a better understanding of the product through reliable documentation, your tech support spends less time solving the low-value problems customers hate, and more time providing the high-level support customers love. Customers become more satisfied and more likely to use more of your products and services in the future, and to recommend them to others.

ESI Icon Services Technical Writing

Technical Documentation for IT Practitioners

We write technical documentation for systems administrators, database admins, data analysts, data scientists, and other IT practitioners. While not software engineers, these technology professionals use software and hardware systems in a variety of mission-critical applications. Clear, concise, easy-to-read documentation and training materials help them install, deploy, and maintain all manner of enterprise IT solutions. When IT professionals use documentation effectively, their satisfaction with the related product increases, and they perceive more value from the product and its provider. As a result, they become easier to support, easier to upgrade and cross-sell, and over time, better customers.

ESI Icon Services Technical Writing

Technical Writing for Anything Else

In addition to computer hardware and software systems, we produce documentation for many more industries and audiences than we can list here. Because we have a reputation for having a lot of really good writers, companies of all shapes and sizes find us when they need help with documentation. This leads to some pretty unique projects. In just the last few years, we’ve documented the following:

  • Solar roofing systems
  • Genomic sequencer operations
  • Haptic response systems
  • Autonomous car navigation systems
  • Flying robot car maintenance procedures
  • Industrial coffee roaster installations and operations

We’ve written about installation, operations, safety, and compliance, as well as the policies and procedures used to govern all kinds of business processes. As a result, our approach and best practices have been proven in a wide range of industries and contexts. If you have a unique technical writing situation, we’d love to hear about it.

Do you need help with documentation? If so, we’d love to learn more about the challenges you face, and explore how we can help.

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