Technical Communication with a Purpose

xs.com is now expertsupport.com

We are in the process of selling our xs.com domain name. In anticipation of the sale, we are moving our internet presence to expertsupport.com. That includes our website and our email addresses. If you have a link to a URL in the xs.com domain, it should work to simply change the URL to use expertsupport.com. For example, http://xs.com/services/ is now http://expertsupport.com/services/…

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Scam Alert – Unsolicited phone calls from “Expert Support”

We got the following message from a person who was a target of the scam. Someone from your company just called me & said your company was working on Windows’ clients whose computers were refusing patches & I was in danger of hacking. He wanted me to get on my computer so he could walk me through a fix. I…

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Expert Support Has Moved

We’ve had some big changes at Expert Support this month. After more than 20 years in our office at Old Mill Center, we have moved to 5150 El Camino Real, Suite D23, Los Altos, CA 94022. The building is on the corner of Rengstorff and El Camino. Moving day was Monday, January 25, 2016. Tuesday was unpacking day. We had…

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Check out WordRake

I signed up for the writing tips from WordRake a while ago. Even though the tips are written by a lawyer, they apply to human beings too. 🙂 Useful and entertaining. You can sign up to get the weekly tips via email at http://www.wordrake.com/writing-tips/.

The Ideal API Reference Manual

An application programming interface (API) is a set of defined interfaces for a specific software application, such as desktop publishing software, a database, or an accounting package. An API allows access to that application through a program instead of through a user interface.

Quick and Easy Document Specifications

Technical documents have a purpose. If you don’t understand the purpose of a document before you start writing it, you may deliver the wrong document. A document specification (doc spec) should define your document before you have a chance to get into trouble.

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