Technical Communication with a Purpose


Yahoo! Inc. ( is an American multinational Internet corporation headquartered in Sunnyvale, California. Expert Support has completed over 100 projects for Yahoo including day-one documentation for new products, video instruction for existing products, editing and indexing of API documentation, conversion of help files from one format to another, creation of XML utilities, updating of documentation for existing products, and more.


Google Inc. ( is an American multinational corporation specializing in Internet-related services and products. These include search, cloud computing, software, and online advertising technologies. Expert Support has done several projects for Google, including API documentation for software products, user documentation for consumer products, and internal web pages for employees.


Company Information Sony Corporation ( includes operations in manufacturing and engineering, design, sales, marketing, product distribution, and customer service of products for electronics, recording media, and systems integration for market segments including consumer, broadcast, commercial, institutional, components, and original equipment manufacturers. Project Summary: Graphic Design Services Sony Electronics delivers consumer electronics to the mass market, including audio, video, multimedia, and…

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Apple Computer, Inc. ( is a vendor of personal computers, software, iPods, iPhones, iPads, iTunes, and more. For several years, Expert Support provided Apple with technical writers who developed and maintained documentation for developers. These manuals include the ODF Class Reference, the ODF Developer’s Guide, the Cyberdog’s Programmer’s Kit, and the QuickTime Reference Manual.


Adobe Systems ( is a software vendor building award-winning software solutions for web and print publishing, including Illustrator, FrameMaker, Photoshop, and Acrobat. When Adobe moved to a corporate strategy based on Adobe Acrobat as the electronic equivalent of paper, they chose Expert Support to create the training for OEMs and VARs using the Acrobat API to build enterprise solutions for…

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