Technical Communication with a Purpose

Expert Support Has Moved

We’ve had some big changes at Expert Support this month. After more than 20 years in our office at Old Mill Center, we have moved to 5150 El Camino Real, Suite D23, Los Altos, CA 94022. The building is on the corner of Rengstorff and El Camino. Moving day was Monday, January 25, 2016. Tuesday was unpacking day. We had…

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Check out WordRake

I signed up for the writing tips from WordRake a while ago. Even though the tips are written by a lawyer, they apply to human beings too. 🙂 Useful and entertaining. You can sign up to get the weekly tips via email at


Yahoo! Inc. ( is an American multinational Internet corporation headquartered in Sunnyvale, California. Expert Support has completed over 100 projects for Yahoo including day-one documentation for new products, video instruction for existing products, editing and indexing of API documentation, conversion of help files from one format to another, creation of XML utilities, updating of documentation for existing products, and more.


Google Inc. ( is an American multinational corporation specializing in Internet-related services and products. These include search, cloud computing, software, and online advertising technologies. Expert Support has done several projects for Google, including API documentation for software products, user documentation for consumer products, and internal web pages for employees.

The Ideal API Reference Manual

An application programming interface (API) is a set of defined interfaces for a specific software application, such as desktop publishing software, a database, or an accounting package. An API allows access to that application through a program instead of through a user interface.

Quick and Easy Document Specifications

Technical documents have a purpose. If you don’t understand the purpose of a document before you start writing it, you may deliver the wrong document. A document specification (doc spec) should define your document before you have a chance to get into trouble.


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