Technical Communication with a Purpose


Yahoo! Inc. ( is an American multinational Internet corporation headquartered in Sunnyvale, California. Expert Support has completed over 100 projects for Yahoo including day-one documentation for new products, video instruction for existing products, editing and indexing of API documentation, conversion of help files from one format to another, creation of XML utilities, updating of documentation for existing products, and more.


Google Inc. ( is an American multinational corporation specializing in Internet-related services and products. These include search, cloud computing, software, and online advertising technologies. Expert Support has done several projects for Google, including API documentation for software products, user documentation for consumer products, and internal web pages for employees.

The Ideal API Reference Manual

An application programming interface (API) is a set of defined interfaces for a specific software application, such as desktop publishing software, a database, or an accounting package. An API allows access to that application through a program instead of through a user interface.

Quick and Easy Document Specifications

Technical documents have a purpose. If you don’t understand the purpose of a document before you start writing it, you may deliver the wrong document. A document specification (doc spec) should define your document before you have a chance to get into trouble.

Working with a Professional Writer to Create Technical Documentation

You have a new software tool project, and you know the finished product is going to need good documentation. What does that mean, and what’s it going to take? When should you get started working on the documentation, and how much of your team’s time will be taken up by it?

Developmental Editing

What it is… As technical writers, we are often called upon to do a developmental edit on existing documentation. As a web search quickly reveals, “developmental edit” means different things to different people.


Paul Gustafson is Expert Support's new president. Learn more