Paul Gustafson

[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, you undoubtedly encounter people who don’t understand or appreciate the business value of technical writing.  Sometimes, these people are in roles where such understanding is crucial. To be successful, you […]

Technical editing is much like the code testing process. Developers depend on their test team to identify errors, missed requirements, and poor user experiences. Similarly, writers rely on editors to catch much more than misspellings and misplaced commas. A technical editor provides expert-level reviews of content for structural issues, missing (or misleading) ideas, inconsistencies, technical

Beyond documentation, the skills and expertise of technical writers can help engineering work better, grow faster, become more efficient, and eliminate unnecessary drama stemming from poor communication. Read on for key insights from one of software’s brightest, Ron Lichty, co-author of Managing the Unmanageable.

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!

Tune in to hear the 50th episode of Writers Drinking Coffee, where Expert Support CEO Paul Gustafson is the special guest, and learn how empathy enhances all forms of writing.

The quality of API documentation is a key differentiator for API providers, and directly impacts both API adoption and satisfaction. To be competitive, your API documentation has to be really good. But what does that really mean? This post explains.

In times of change and uncertainty, unpredictable software projects can be even harder to manage. In such stressful times, documentation teams can be asked to do the impossible. Read this to learn how “schedule chicken” is played, and how it can help you navigate through turbulent times.

Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.

Many people dream of working remotely from an island paradise. One of our star tech writers, Tony Bove, has been living this dream for years. This article shares his insights and thoughts about the WFH experience to help those who may be experiencing this way of working for the first time.

Whether you’re playing poker or creating developer documentation, it’s always better to have an ideal hand. In poker, the ideal hand is a royal flush. In developer documentation, there’s also an ideal hand.

Software teams strive to deliver more power to more users, but increased complexity can impede adoption. This post explains how to optimize for the best results.

Every holiday season, Expert Support creates a new calendar for our friends and colleagues around the world. Let us know if you’d like one!