Technical Communication with a Purpose is now

We are in the process of selling our domain name. In anticipation of the sale, we are moving our internet presence to That includes our website and our email addresses. If you have a link to a URL in the domain, it should work to simply change the URL to use For example, is now…

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Scam Alert – Unsolicited phone calls from “Expert Support”

We got the following message from a person who was a target of the scam. Someone from your company just called me & said your company was working on Windows’ clients whose computers were refusing patches & I was in danger of hacking. He wanted me to get on my computer so he could walk me through a fix. I…

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Expert Support Has Moved

We’ve had some big changes at Expert Support this month. After more than 20 years in our office at Old Mill Center, we have moved to 5150 El Camino Real, Suite D23, Los Altos, CA 94022. The building is on the corner of Rengstorff and El Camino. Moving day was Monday, January 25, 2016. Tuesday was unpacking day. We had…

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Check out WordRake

I signed up for the writing tips from WordRake a while ago. Even though the tips are written by a lawyer, they apply to human beings too. 🙂 Useful and entertaining. You can sign up to get the weekly tips via email at

Book Recommendation: The Success Principles

Note: This is a memo to Expert Support Employees from March, 2008. Posted to our public site in case others are interested. -Denny

Favicon file

This page contains info about favicon.ico files. For more, or if anything here looks wrong, go to Google and search on favicon.ico. Or try The simple story The favicon.ico file should contain a 16×16 pixel image. You can build the image in any program that can produce a .bmp file. Photoshop, for example. Process: In some working folder in…

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